Our Commitment to Transparency
Accountability is at the heart of our mission. We are committed to reporting on our actions and our use of resources to all our stakeholders.
To Beneficiaries
- Accessible complaint mechanisms
- Regular community consultations
- Systematic feedback
- Respect for dignity and rights
To Donors
- Quarterly financial reports
- Annual external audit
- Monitoring of impact indicators
- Transparent reporting of results
To Partners
- Regular coordination and information sharing
- Compliance with partnership agreements
- Capturing and sharing lessons learned
- Mutual accountability within consortiums
To Authorities
- Compliance with Congolese law
- Tax and administrative filings
- Coordination with local authorities
- Compliance with government protocols
Our MEAL System
HAA has a robust Monitoring, Evaluation, Accountability, and Learning (MEAL) system that ensures the quality and impact of our programs. This system enables us to measure the effectiveness of our interventions and continually improve our practices.
Monitoring
Real-time data collection
Evaluation
Mid-term and final analyses
Accountability
Community feedback mechanisms
Learning
Documenting and sharing lessons learned
Report an incident or file a complaint
Fraud, misappropriation, inappropriate behaviour by a staff member, breach of the code of conduct, sexual exploitation, abuse or harassment: you can report it confidentially or anonymously, without fear of retaliation if you act in good faith.
Dedicated address: plaintes@h-action-africa.org